Important Ordering Information

1. We supply commercial as well as private customers.
2. After registering, you will receive an email notifying you that your account has been activated. The accounts are assigned as follows: Customers without identity and proof of age (dangerous substances are not sold to this group), customers with identity and proof of age (this group is permitted to purchase hazardous substances, but no purchase of substances, mixtures or products containing poisonous (T) or very toxic (T+) or can release them) and business customers (a group without restrictions, but with proof (from 18) of age according to GÜG for certain substances, mixtures and products). This can take up to 24 hours.
3. Private end users must send a copy of their valid identity card (front and back) when ordering hazardous substances for the first time. The copy can be sent by post or email. As long as the copy is not available, processing is not possible.
4. Commercial customers can download the necessary safety data sheets free of charge when ordering hazardous substances or have them sent to them by email on request. On request, we can also send these in paper form with the delivery. Private customers are also given the opportunity to download the safety data sheet free of charge. Furthermore, we provide both commercial and private customers with analysis certificates (if available) for our products free of charge.
5. The prices given in the shop are gross and net prices and do not include shipping and packaging costs (see shipping costs).
6. After placing your order, you will receive an order confirmation including all costs incurred at the email address you provided.
7. For the first order, we only deliver against prepayment, regardless of whether it is a commercial or private customer. We also reserve this right for future orders.
8. In principle, we cannot supply any substances to private end users that are marked with T or T+ (poisonous or very toxic; skull and crossbones symbol) according to the Ordinance on Hazardous Substances.
9. We are no longer allowed to deliver the following substances by mail order to private end users (amendment to the Chemicals Prohibition Ordinance of July 21, 2008:
Ammonium nitrate, potassium chlorate, potassium nitrate, potassium perchlorate, potassium permanganate, sodium chlorate, sodium nitrate, sodium perchlorate and hydrogen peroxide solution greater than 12%. These fabrics can only be picked up on site.
10. We reserve the right to withdraw from the delivery in whole or in part without having to give a reason.
11. We assume no liability for any damage caused by the use or handling of hazardous substances. Furthermore, we would like to point out that all applicable legal regulations regarding hazardous substances must be observed.
12. If you need other chemicals (e.g. from Merck, Fluka...), laboratory items or quantities that are not listed in the shop, please let us know and we will try to source them for you.